How long does it take to process an order and when should I receive it?
We will process your order within 1-3 business days.
As all orders are made to order we try our best to do it on the day we receive your order and post it within 1-3 business day.
If you are in Australia it should reach you within 5 working days from the day we send it and if you are outside Australia it may take up to 21 working days if you choose the standard shipping.
If you choose the international express shipping option then it may arrive within 10-14 business days after the order has been processed.
How much does shipping cost?
Standard domestic shipping is Free of charge for every order (within Australia), if you wish to have your order sent to you by express post there is a charge of AUD$15.00 (within Australia) and AUD$25.00 (International).
Do you offer express delivery?
We offer express post at AUD$15.00 (within Australia) and AUD$25.00 (International).
Do you send internationally and how much does postage cost?
We do send at an international level at AUD$15 for standard shipping per order.
If you would like to use the express service there is an extra cost of AUD$25.00 (per order) and please allow up to 10 business days from the day we sent the parcel out.
Measurements guide (laying flat) are as follow:
Can I return my item if I change my mind?
An item can be returned if you change your mind, however, the item must be in its perfect unworn condition with its tag and packaging and at least returned 7 days from the time you receive your order and please note that you will have to cover the postage costs yourself.
· If you would like to to return your item, please first contact Mômes at the following email address:email@example.com and please enter your order number in the subject line.
Do you accept exchange?
If you want item replaced for a different size or colour, or you want a different item, you will need to first contact Mômes at the following email address:firstname.lastname@example.org and enter your order number in the subject line. Please advise us what you are after and our friendly customer service will be able to assist you.
Do you offer special customise T-shirts?
One of the things Mômes does differently from other children’s clothing is that we do provide custom made T-shirts.
Don’t like this moustache, glasses, hat or anything else and would like to mix and match it with something else you have seen on another funky T-shirt? Please email us at email@example.com and let us know the name of the product you would like to mix and match and our friendly customer service will be happy to assist you and create your own T-shirt.
Your privacy is very important to us. We do not sell or rent your personal information to third parties for their marketing purposes.